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AppHelp Business IT HelpDesk

IT Support for cloud apps and devices
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Support for cloud apps and devices

Support for cloud apps and devices

Business Cloud HelpDesk gives you an easy and affordable way to address SaaS and IT needs, without owning IT staff. Need help using and troubleshooting your cloud apps? We’ve got you covered with Cloud App Support. For total peace of mind, extend your support from the cloud to the ground! IT HelpDesk covers your cloud apps and offers support for personal computing devices (desktops, laptops, mobile), peripherals including POS hardware, connectivity issues and more!

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Features

Computer Hardware and Software

Business Cloud HelpDesk offers you a one stop solution to remotely resolve issues with your hardware and software quickly, without disrupting your business.
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  • Here are just some of the ways we can help:
    • Troubleshooting hardware components
    • Driver and OS upgrades
    • File and printer sharing
    • User profile management
    • And more!
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Cloud App Support

An AppHelp Expert can guide and provide support as you learn to setup and use your new cloud-based applications.
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  • Some of the cloud app categories we can assist you with:
    • Customer management
    • Finance and accounting
    • Marketing
    • Online presence
    • Operations management
    • Workforce planning
    • Point of Sale
    • And more!
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Peripherals, Tablets and Mobile Devices

Get step by step guidance on how to setup or troubleshoot your devices and peripherals.
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  • This includes:
    • iOS, Android and Windows smartphones and tablets
    • And more!
    • Printers, scanners and fax machines
    • External hard drives (Flash, USB, etc.)
    • Bluetooth-enabled devices (headsets, mouse, keyboards, speakers, docking station etc...)
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Networking Devices

Get assistance setting up, troubleshooting and configuring your office's wireless network.
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  • We help with:
    • Enablement of wi-fi peripherals
    • And more!
    • Setup up wireless network
    • Connection and broadcast issues
    • Hotspots and in-store wi-fi
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Malware Removal

Tackle malware and viruses so that you can get your computer back up and running in no time.
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  • Includes:
    • Complete scan of PC to remove any viruses, spyware and other malicious programs
    • Installation of the latest anti-virus, anti-spyware, pop-up blocker and firewall software
    • Updating computer with latest security patches
    • And more!
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Backup, File Sharing & Security

Ensure your files and data are safely stored on the most popular online backup applications like Mozy, Carbonite, iCloud, Dropbox and more!
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  • Typical support tasks include:
    • Installation, configuration and account creation
    • Troubleshooting and help with recovery of lost files and data
    • Backup restoration
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POS Hardware

Get help troubleshooting your talech-approved POS hardware like receipt printers, bar code scanners and credit card readers.
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  • We can help with:
    • Pairing hardware
    • Understanding error codes
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Documents

Solution Brief

FAQs

Editions & Pricing

IT HelpDesk Session

IT HelpDesk Subscription

    €53.00
    / Session / One Time
    For 1 Session And Above
    €13.00
    / User / Month
    For 1 User And Above
    12 month contract
A one-time IT HelpDesk session. Includes Cloud App Support and troubleshooting and resolution of technical issues related to:
-Computer hardware and software
- Backup, file sharing & security support
- Full PC diagnostics, optimization and repair
- Cloud App troubleshooting
- Wireless network setup/fix
- talech-approved POS hardware
- And more
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Get unlimited access to AppHelp experts 24/7 on an ongoing basis. Includes Cloud App Support and troubleshooting and resolution of technical issues related to:
- Computer hardware and software
- Backup, file sharing & security support
- Full PC diagnostics, optimization and repair
- Cloud App troubleshooting
- Wireless network setup/fix
- talech-approved POS hardware
- And more
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Included

1 User

Included

0 Users

IT HelpDesk Session

    €53.00
    / Session / One Time
    For 1 Session And Above
A one-time IT HelpDesk session. Includes Cloud App Support and troubleshooting and resolution of technical issues related to:
-Computer hardware and software
- Backup, file sharing & security support
- Full PC diagnostics, optimization and repair
- Cloud App troubleshooting
- Wireless network setup/fix
- talech-approved POS hardware
- And more
Show More Info Hide

Included

1 User
Configure

IT HelpDesk Subscription

    €13.00
    / User / Month
    For 1 User And Above
Get unlimited access to AppHelp experts 24/7 on an ongoing basis. Includes Cloud App Support and troubleshooting and resolution of technical issues related to:
- Computer hardware and software
- Backup, file sharing & security support
- Full PC diagnostics, optimization and repair
- Cloud App troubleshooting
- Wireless network setup/fix
- talech-approved POS hardware
- And more
Show More Info Hide

Included

0 Users
Configure

Policies & Support

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