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AppHelp Business IT HelpDesk

IT Support for cloud apps and devices
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Support for cloud apps and devices

Support for cloud apps and devices

Business Cloud HelpDesk gives you an easy and affordable way to address SaaS and IT needs, without owning IT staff. Need help using and troubleshooting your cloud apps? We’ve got you covered with Cloud App Support. For total peace of mind, extend your support from the cloud to the ground! IT HelpDesk covers your cloud apps and offers support for personal computing devices (desktops, laptops, mobile), peripherals including POS hardware, connectivity issues and more!

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Features

Computer Hardware and Software

Business Cloud HelpDesk offers you a one stop solution to remotely resolve issues with your hardware and software quickly, without disrupting your business.
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  • Here are just some of the ways we can help:
    • Troubleshooting hardware components
    • And more!
    • User profile management
    • File and printer sharing
    • Driver and OS upgrades
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Cloud App Support

An AppHelp Expert can guide and provide support as you learn to setup and use your new cloud-based applications.
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  • Some of the cloud app categories we can assist you with:
    • And more!
    • Point of Sale
    • Workforce planning
    • Operations management
    • Online presence
    • Marketing
    • Finance and accounting
    • Customer management
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Peripherals, Tablets and Mobile Devices

Get step by step guidance on how to setup or troubleshoot your devices and peripherals.
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  • This includes:
    • Bluetooth-enabled devices (headsets, mouse, keyboards, speakers, docking station etc...)
    • External hard drives (Flash, USB, etc.)
    • Printers, scanners and fax machines
    • And more!
    • iOS, Android and Windows smartphones and tablets
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Networking Devices

Get assistance setting up, troubleshooting and configuring your office's wireless network.
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  • We help with:
    • Hotspots and in-store wi-fi
    • Connection and broadcast issues
    • Setup up wireless network
    • And more!
    • Enablement of wi-fi peripherals
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Malware Removal

Tackle malware and viruses so that you can get your computer back up and running in no time.
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  • Includes:
    • And more!
    • Updating computer with latest security patches
    • Installation of the latest anti-virus, anti-spyware, pop-up blocker and firewall software
    • Complete scan of PC to remove any viruses, spyware and other malicious programs
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Backup, File Sharing & Security

Ensure your files and data are safely stored on the most popular online backup applications like Mozy, Carbonite, iCloud, Dropbox and more!
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  • Typical support tasks include:
    • Backup restoration
    • Troubleshooting and help with recovery of lost files and data
    • Installation, configuration and account creation
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POS Hardware

Get help troubleshooting your talech-approved POS hardware like receipt printers, bar code scanners and credit card readers.
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  • We can help with:
    • Pairing hardware
    • Understanding error codes
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Documents

Solution Brief

FAQs

Editions & Pricing

IT HelpDesk Session

IT HelpDesk Subscription

    €53.00
    / Session / One Time
    For 1 Session And Above
    €13.00
    / User / Month
    For 1 User And Above
    12 month contract
A one-time IT HelpDesk session. Includes Cloud App Support and troubleshooting and resolution of technical issues related to:
-Computer hardware and software
- Backup, file sharing & security support
- Full PC diagnostics, optimization and repair
- Cloud App troubleshooting
- Wireless network setup/fix
- talech-approved POS hardware
- And more
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Get unlimited access to AppHelp experts 24/7 on an ongoing basis. Includes Cloud App Support and troubleshooting and resolution of technical issues related to:
- Computer hardware and software
- Backup, file sharing & security support
- Full PC diagnostics, optimization and repair
- Cloud App troubleshooting
- Wireless network setup/fix
- talech-approved POS hardware
- And more
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Included

1 User

Included

0 Users

IT HelpDesk Session

    €53.00
    / Session / One Time
    For 1 Session And Above
A one-time IT HelpDesk session. Includes Cloud App Support and troubleshooting and resolution of technical issues related to:
-Computer hardware and software
- Backup, file sharing & security support
- Full PC diagnostics, optimization and repair
- Cloud App troubleshooting
- Wireless network setup/fix
- talech-approved POS hardware
- And more
Show More Info Hide

Included

1 User
Configure

IT HelpDesk Subscription

    €13.00
    / User / Month
    For 1 User And Above
Get unlimited access to AppHelp experts 24/7 on an ongoing basis. Includes Cloud App Support and troubleshooting and resolution of technical issues related to:
- Computer hardware and software
- Backup, file sharing & security support
- Full PC diagnostics, optimization and repair
- Cloud App troubleshooting
- Wireless network setup/fix
- talech-approved POS hardware
- And more
Show More Info Hide

Included

0 Users
Configure

Policies & Support

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